Set club communication preferences
- Open Notifications & reminders from club admin.
- Set the club time zone, sending hours and daily limit.
- Enable the reminder types you want. Choose Email and/or In-app for each type, set the available timing or repeat interval and save communication settings.
Keep fixture information up to date
- Record agreed bookings or review matched Playtomic bookings so arrangement reminders can stop.
- Upcoming-match and missing-result reminders need a recorded booking. Check the arrangement if a reminder seems unexpected.
- Use Send reminder on an eligible fixture when needed and review the confirmation before sending. Club settings and sending limits still apply.
Check message activity
- Review Recent delivery activity and refresh it to see queue status or errors.
- Accepted by email provider means the provider accepted the email; it does not prove it reached the recipient’s inbox.
- If a player is missing email, check their Rallora contact address and ask them to check spam. In-app notifications are available through their Rallora notification area.
Need a hand with your club?
Contact the organiser for entry decisions, pairings and match disputes. For a technical problem, email support@rallora.app. Include your club name and the issue, keeping passwords and API secrets private.