Know which email to use
- Your Rallora account email is the one you use to sign in and receive Rallora account messages.
- Your Playtomic email identifies your Playtomic profile. Keep the actual Playtomic email here, including an Apple relay address if that is what Playtomic uses.
- When a separate Rallora contact email is requested, use an address you can receive messages at. Enter the equivalent details for your partner.
Enter and check ratings
- Provide your current Playtomic rating when the registration form asks for it. Repeat for your partner.
- The club may use the combined ratings for initial division placement, then make manual adjustments before activation.
- An automatic rating lookup depends on the club’s connection and available player data. If a lookup is unavailable, use the manual rating entry and ask the club about corrections. Awaiting rating means no rating has been supplied; it is not a zero rating.
If an email does not arrive
- Check spam or junk and confirm you are checking your Rallora contact inbox.
- For sign-in problems, use the password recovery option on the sign-in page.
- For a registration decision or captain permission, contact your club organiser. For a technical account problem, contact support@rallora.app with your club and a description of the issue.
Need a hand with your club?
Contact the organiser for entry decisions, pairings and match disputes. For a technical problem, email support@rallora.app. Include your club name and the issue, keeping passwords and API secrets private.