Send a support request
- Sign in and open Help & support. Check your name and the email shown: replies go to your signed-in Rallora account email.
- Select the club and league when known, or choose Not sure. Choose the issue type, add a short subject and explain what happened.
- Optionally attach a PNG, JPEG or WebP screenshot under 3 MB. Your current page, browser and app version are attached automatically.
- Press Send to Rallora support and wait for the received confirmation. If sending cannot be confirmed, keep your message and check before submitting it again.
Follow up on a ticket
- Check your Rallora email inbox and junk folder for a reply from support@rallora.app.
- Reply to that email to continue the conversation. If support sends a team invitation, open it while signed into the invited email and press Claim team place. You do not need to register again.
Need a hand with your club?
Contact the organiser for entry decisions, pairings and match disputes. For a technical problem, email support@rallora.app. Include your club name and the issue, keeping passwords and API secrets private.